Warranty Policy

1. Warranty Types

Manufacturer Warranty (New Devices)

Handled directly by the brand’s service center.

Store Warranty (Used Devices)

Covers:

• Hardware defects
• Boot/charging/logic issues (unless caused by misuse)

Warranty Does NOT Cover:

• Battery health decline
• Physical or liquid damage
• Internal tampering
• Software issues from user actions
• Unauthorized repair attempts

2. Warranty Claim Process

• Contact support
• Provide IMEI and order number
• Diagnostic test required
• Repair or replacement is provided depending on issue